Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and vehicle details
• Payment and billing information
• Vehicle photos for service records (with consent)
• Preferences for cleaning or detailing services

Automatically Collected Information

We may automatically collect certain information when you use our services:

• Visit logs and service usage patterns
• Website usage data and cookies
• Device information and IP addresses
• Service appointment history

How We Use Your Information

We use your personal information for the following purposes:

• Service Management: Scheduling and managing car wash and detailing services
• Safety & Security: Ensuring facility safety and vehicle protection
• Personalized Experience: Recommending services based on your vehicle and preferences
• Communication: Sending appointment confirmations, updates, and promotions
• Legal Compliance: Meeting regulatory requirements and protecting our rights

Information Sharing

We do not sell your personal information. We may share your information in limited circumstances:

• Service Providers: Third-party vendors who help operate our business (payment processors, software providers)
• Emergency Situations: Safety or vehicle emergencies
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger or sale of our business
• With Your Consent: When you agree to share information

Data Security

We implement security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure access controls and authentication
• Regular security audits and updates
• Staff training on privacy and security
• Physical security at our car wash locations

Your Rights and Choices

You have rights regarding your personal information:

• Access: Request a copy of your information
• Correction: Update inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing messages
• Data Portability: Receive your data in a portable format
• Restrict Processing: Limit how we use your information

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember preferences and booking details
• Analyze website traffic and usage
• Provide personalized content and offers
• Improve website functionality and user experience

You can control cookie settings through your browser preferences; some features may not function properly if disabled.

Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children under 13. For users aged 13-17, parental consent is required.

Data Retention

We retain your information as long as necessary to:

• Provide our car wash services
• Comply with legal requirements
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

When no longer needed, information is securely deleted or anonymized.

Changes to This Policy

We may update this policy to reflect changes in practices or legal requirements. Notifications of material changes may include:

• Posting updated policy on our website
• Email notifications to registered customers
• Notices at our car wash locations

Continued use of our services indicates acceptance of the updated policy.